Support Desk

Help Center

Find the right path for support, edits and project questions.

Use the Help Center to route questions clearly: active project decisions, live website issues, content edits, maintenance requests, billing/scope questions and urgent contact-path problems.

5
support routes
Fast
triage first
Clear
next action

Active Project Questions

Use this route for design feedback, page approvals, missing assets, launch timing, copy updates and feature decisions.

Build Feedback Assets

Live Website Issue

Use this route when a page is broken, a form is failing, a layout looks wrong, or an important contact path is not working.

Bug Form Layout

Content Edit Request

Send the exact page URL, old text, new text, image files and whether the change is urgent, scheduled or optional.

Copy Images Pages

Maintenance Request

Use this for updates, backups, plugin checks, speed review, security review, uptime concerns and technical cleanup.

Updates Backups Security

Scope & Billing

Use this for proposal questions, invoice clarification, package changes, extra pages, feature additions and support plans.

Scope Invoice Plan

What To Include

Share the page URL, screenshot, device, browser, expected result and the exact issue. Good context makes fixes much faster.

URL Screenshot Device
01
Step 1

Describe The Issue

Send the affected page, what changed, what you expected and what you see now.

02
Step 2

Triage The Impact

A contact, checkout, payment or homepage issue is treated with higher urgency than a minor content edit.

03
Step 3

Confirm The Fix

After the update, the affected route is checked and the next action is shared clearly.

Need help applying this?

Share the page, project or issue you are working on and Auronix can turn the next step into a clean action plan.

Contact Support
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